Return Policy

Introduction

At NameXen, we always strive to provide reliable and high-quality hosting services.

If for any reason you are not satisfied with our service, we want to help resolve the issue. Please read this policy carefully before requesting a refund.

General Terms

• If you are not satisfied, please contact our support team first. We will make our best effort to address your concerns.
• Refund requests must be made within **7 days** of your purchase date. Requests made after 7 days will not be accepted.
• Refunds will be processed through the same payment method you used for the original purchase.
• It may take 1-7 days to receive the money back after approval, depending on your payment method.
• Refund requests must be submitted through our support ticket system from your registered email.

Refundable Services

The following services are eligible for refunds:

• Shared Hosting Plans: BDIX Hosting, Global Hosting, WordPress Hosting
• Reseller Hosting: Initial subscription packages

Non-Refundable Services

The following services are NOT eligible for refunds:

• Domain Registration: Domains are registered instantly and cannot be reversed.
• VPS Plans: Resource allocation for VPS is instant and non-refundable.
• Dedicated Servers: Custom hardware setup for dedicated servers is non-refundable.
• Add-ons: SSL certificates, backup services, and other third-party add-ons.
• Service Abuse: If your account is suspended for breaking our terms, no refund will be given.

How to Request a Refund

1. Log in to your Client Area.
2. Open a support ticket from your registered email.
3. Provide your invoice number and the reason for the refund request.
4. Our team will review your request and respond within 24-48 hours.

Contact Us

Questions about our return policy? Contact us at support@namexen.com.